Contact

Help with questions about your player account, payments and bonus offers.

7Melons customer support

Phone

031 539 17 71

Available from 09:00 to 21:00.

Casino postal address

Grand Casino Kursaal Bern AG7MelonsKornhausstrasse 33000 Bern 22Switzerland

Written enquiries

A contact form is available in the casino help section for written enquiries.

For technical issues, it helps customer support if you include the exact error message, the time of the issue and details about your device and browser. Do not include passwords or full card details in a support request.

Help with gambling problems

Independent support services also help family members and others affected by problematic gambling. Anonymous and confidential advice is available.