Our processing
Following dayWe process your withdrawal on the day after your request and send it to the bank at midday.
7Melons withdrawals
We pay your real-money balance to your Swiss bank account. Your player account must be verified, and the bank account must be in your full name.
An active bonus must be completed or cancelled before a withdrawal. If you cancel it, you lose the bonus credit and wagering progress.
To your bank account
1–3 business daysBank processing time after our processingWe process your request on the following day and send it to the bank at midday.
No withdrawal fee
Your payment provider may charge its own fees.
No minimum amount
You can withdraw smaller real-money amounts too.
Verified account
Your identity and residence must be confirmed.
How long does a withdrawal take?
After you submit your request, we process the withdrawal and forward it to the bank. The bank processing time is then added before the money reaches your bank account.
Bank processing
1–3 business daysThe bank then needs an additional one to three business days. Weekends and public holidays do not count.
We cannot speed up the bank processing time. If we need additional documents, the withdrawal may take longer.
Request your withdrawal
Open «Withdrawal» in your player account. Enter the IBAN of your Swiss bank account and the amount you want to withdraw.
Sign in to your account
Sign in with your login details. Your account must be successfully verified before you can withdraw.
Enter IBAN and amount
Use a Swiss bank account in your full name. You can find the IBAN in your e-banking or on your bank statement.
Submit the request
Request a withdrawal from your available real-money balance. During the review, we may require additional documents or information.
Real money and an active bonus
If you want to keep your bonus, meet the wagering requirements before requesting a withdrawal. An early cancellation cannot be reversed.
Wagering requirements completed
Once you have met the wagering requirements, your bonus credit is converted into real money. With a verified player account, you can withdraw it to your Swiss bank account once no bonus remains active.
Cancel the bonus early
While a bonus is active, you cannot make a withdrawal. If you cancel it, you lose the bonus credit, your wagering progress so far and your entitlement to that bonus. The cancellation cannot be reversed.
Your bank account for withdrawals
We transfer withdrawals to a Swiss bank account in your full name. Withdrawals to family members, acquaintances or other people are not possible.
Add a new IBAN
Our support team can help you change your bank details. We need the top section of a current bank statement no more than three months old. Once it has been successfully checked, we add the new IBAN.
You can reach our support team through the casino help section.
Account verificationDeposit in Swiss francs
You can fund your player account with TWINT, Visa, Mastercard, PostFinance, Paysafecard or Apple Pay. With PostFinance, you can deposit by Card or E-Finance.
TWINT
Visa
Mastercard
PostFinance
Paysafecard
Apple PayDeposits and withdrawals
We transfer your winnings to your Swiss bank account – even if you deposited with TWINT, Paysafecard, a card or Apple Pay. Withdrawals through these payment methods are not available.
Has your withdrawal not arrived yet?
Transfer in progress
After our processing, the bank needs an additional one to three business days. Banks do not process transfers on weekends or public holidays.
Documents missing
If we need additional documents, we send you a message. Clear and complete documents help us complete the review.
Bank details changed
If you change your bank details, our support team checks the bank statement and adds your new IBAN. The bank account must be in your full name.
If the withdrawal is still missing after the bank processing time, our support team can help. The date of your request and the amount will help us identify the withdrawal.
Questions about 7Melons withdrawals
How long does a 7Melons withdrawal take?
We process your request on the following day and send it to the bank at midday. The bank then needs an additional one to three business days. Weekends and public holidays do not count. If we still need documents from you, it can take longer.
Is there a minimum withdrawal amount?
No. There is no minimum withdrawal amount. You can withdraw available real-money funds if your account is verified and no bonus remains active.
Is there a withdrawal fee?
We do not charge withdrawal fees. Your payment provider may, however, charge its own transaction fees.
Can I withdraw via TWINT or Apple Pay?
No. You can use TWINT and Apple Pay to deposit. Withdrawals are transferred to your Swiss bank account in your full name.
Can I withdraw to a PostFinance account?
For a withdrawal, use the IBAN of your Swiss bank account with PostFinance. It must be in your full name. You can use PostFinance Card and E-Finance for deposits.
Does my player account have to be verified?
Yes. You cannot withdraw with a provisional account. Your identity and residence must be confirmed. We may require additional documents or information for a withdrawal.
Why does my active bonus prevent a withdrawal?
An active bonus must be completed or cancelled before a withdrawal. Once the wagering requirements are met, the bonus credit is converted into real money. If you cancel it first, you lose the bonus credit, wagering progress and entitlement to that bonus. A cancelled bonus cannot be restored.
How do I change my IBAN?
Our support team can help you change it. We need the top section of a bank statement no more than three months old. Your full name, the new IBAN, the bank name or logo and the date must be visible. You may redact balances and transactions. The change is made after successful verification.
Can I cancel my withdrawal?
Until we have processed it, you can cancel the request in full or in part under «Withdrawals» and «My withdrawal requests». Once we have processed it, you can no longer cancel it yourself. After that, cancellation is only possible in exceptional cases through our support team.
Can I request several withdrawals at the same time?
Yes. You can have several requests open at the same time as long as you have enough real-money balance available.
Can I withdraw to a Revolut account or e-wallet?
Withdrawals to Revolut accounts or e-wallets are not available. You need a Swiss bank account in your full name.
Can I withdraw to someone else's account?
No. The Swiss bank account must be in your full name. Even with your permission, we cannot pay withdrawals to relatives or acquaintances.
Your 7Melons player account
Submit your withdrawal request after signing in to the casino.